Customer Service
Elevate your customer service knowledge with our dynamic course, featuring a unique practical component that bridges the gap between theory and application!
Immerse yourself in the art of building lasting customer relationships and refining essential communication skills through real-world examples. This comprehensive program covers everything from effective communication strategies to understanding and anticipating customer needs, ensuring a solid grasp of customer service fundamentals.
Engage in hands-on activities and witness live demonstrations of successful customer service techniques, effectively translating theoretical knowledge into practical skills.
Our course is designed to cater to both newcomers and those looking to refine or refresh their existing approach, providing valuable insights for all skill levels.
Key subject areas:
Introduction to Customer Service
Customer Service Roles
Body Language
Personal presentation
Communication techniques
Customer service tips
Objection handling
GUEST for customer service
HEARD for problem solving
BUILD for active listening
Who should attend? | Anyone looking to gain new skills or refresh their knowledge. |
Prerequisites | A positive attitude & a willingness to learn. |
Materials supplied | Training Manual and completion certificate. |